Avaya INDeX 11.0 - Manual (Page 15)

Answering Normal Calls Answering Calls – Page 15
Answering Calls
Answering Normal Calls
The phone gives a repeated double ring for external calls, a repeated single ring for
internal calls.
To answer the call:
1. Lift the handset.
2. To end the call, replace the handset.
Answer a Message
The system can store a callers number for you to make a return call (see page 13).
Your 20AT has a message lamp which the system will light when a caller leaves
such a message.
If your system has a Voice Manager attached, this can also leave its number as a
message when you have new voice mail waiting in your mailbox.
To answer a message waiting lamp:
1. Lift the handset and dial 1. The system rings the extension that left the
message. For Voice Mailbox messages see page 23.
To cancel a message waiting lamp:
1. Lift the handset and dial 2. Replace the handset.
Answering Other Extensions - Call Pickup
You can pickup an incoming external call to any other extension. In addition your
phone can store a pickup group number (see below). You can then pick up incoming
external calls ringing any phone in that group.
To pick up any ringing phone:
1. Lift the handset and dial the extension number followed by 9.
2. Continue the call as normal.
To pick up any ringing phone in a group:
1. Lift the handset and press RECALL# to pickup the longest ringing call.
2. Continue the call as normal.
To set the phone's pickup group:
1. Lift the handset and immediately dial 0.
2. Broken dial tone: Dial 42 (pickup group).
3. Loud
pip: Dial the your passcode (see page 20).You will hear either:-
• Continuous tone: Passcode wrong. Replace the handset.
• Three soft-tones: Pickup group set. Dial to cancel it.
• Single soft tone: No pickup group set.
Dial a group number and then dial #.
• Continuous tone: Invalid number, replace the handset.
• Broken dial tone: Number okay, replace the handset.
INDeX 11.0 20AT Telephone User's Guide Answering Calls – Page 15
38DHB0002UKHB Issue 1 (10/05/2004) Answering Normal Calls