Avaya INDeX 11.0 - Manual (Page 17)

Parking Calls Transfer, Park & Hold Calls – Page 17
Parking Calls
Any extension can retrieve a parked call by dialling the line number if known. You
can park several calls. Calls parked and not retrieved, may recall your extension
after a short time.
To park an external call:
1. During the call, dial RECALL and replace the handset.
To unpark calls parked at your extension:
1. Lift the handset and dial 9.
To unpark a call parked at another extension:
1. Lift the handset and dial the parked calls line number.
Holding Calls
Only the extension that holds a call can retrieve it unless they transfer the call. When
you hold a call, the caller may hear music (if installed on your system). You can only
hold one call at a time. You can transfer a call to an extension that is ringing or
giving busy tone. If the call waits unanswered for too long, it may recall to your
extension.
To hold a call:
1. Dial RECALL.
2. If you now replace the handset, the system parks the call (see previous page).
3. Retrieve the call by dialling RECALL again or while holding the call, make
another call (enquiry call) and either:
• Switch between calls by dialling RECALL.
• Transfer the held call by replacing the handset.
INDeX 11.0 20AT Telephone User's Guide Transfer, Park & Hold Calls – Page 17
38DHB0002UKHB Issue 1 (10/05/2004) Parking Calls