Avaya INDeX 11.0 - Manual (Page 16)

Page 16 - Transfer, Park & Hold Calls Using Transfer, Park & Hold
Transfer, Park & Hold Calls
Using Transfer, Park & Hold
After answering a call, you can hold it or transfer it. You can also make an enquiry
call and then switch between calls. You can hold a call (where only you can retrieve
it) or park the call (where other extensions can retrieve it). Remember that calls
transferred to an extension with diverts set, follow those diverts just like normal calls.
Transferring Calls
You can transfer a call to an extension that is ringing or giving busy tone. If the call
waits unanswered for too long it may recall to your extension.
To make an unannounced transfer:
1. Dial RECALL to hold your current call. Do not replace the handset as this parks
the call (see page 17).
2. Dial the extension to which you want to transfer the call.
3. Replace the handset (you can do this even if you hear ringing or busy tone).
To make an announced transfer:
1. Dial RECALL to hold your current call. Do not replace the handset as this parks
the call (see page 17).
2. Dial the extension to which you want to transfer the call.
3. If unanswered, dial RECALL to retrieve the held call.
4. If answered, ask if they wish to accept the transfer.
5. If okay to transfer the call, replace the handset.
6. If not okay to transfer the caller, dial RECALL to retrieve the held call.
Page 16 - Transfer, Park & Hold Calls INDeX 11.0 20AT Telephone User's Guide
Using Transfer, Park & Hold 38DHB0002UKHB Issue 1 (10/05/2004)