Document Outline

• Table of Contents
• Introduction
  • Usage and Functionality
    • Functions and Features of the default Device Configuration
    • T-Net-Functions of analog Telephones supported by the PBX
    • ISDN Features supported by the PBX
  • Instructions for using the Manual
    • Use of the Manual
    • Symbols used in this Manual
  • Differences using various Telephones
    • Analog Telephones (Pulse Dial and DTMF)
    • Analog T-Net-Telephones
    • ISDN Telephones
    • System Telephones
• Telephoning
  • You like to react to an inbound Call
    • Your Telephone rings
    • Other internal Telephones ring (Pickup)
    • An Answering Machine already accepted a Call (Takeover)
    • Call Waiting Tone in the Receiver
  • You like to make an internal Call
    • Call an internal Telephone
    • Generate Call Waiting Signals on a busy internal Telephone
  • You like to make an external Call (Call via Exchange Line)
    • Call an external Number
    • Call an external Number via Short-Code Dial Number (Dialling Assistance)
    • Start external Calls without Presentation of your calling Number
  • You like to separate the Charges of external Calls to different Accounts
    • Selecting Exchange Lines before starting an external Call (COMpact 4410 USB and COMmander Basic only)
  • The called Person does not take the Call
    • The called Subscriber in a Query does not take the Call - Finish the Call
    • Start a Recall on no Reply for internal Telephone Call
    • Start a Recall on no Reply for external Calls (CCNR).
  • You are Dialling a Number and are Hearing the busy Tone
    • Start Recall on Busy for internal Telephone Call
    • Starting Recall on Busy via Public Exchange for external Connection (CCBS)
    • Reserve Exchange Line for the next Call on busy Exchange Lines
    • Start a Priority Call to a Telephone protected by the Do-Not-Disturb Service
    • The Subscriber called in a Query is busy - Finishing the Call
  • You are in a Conversation
    • Start second call (Query Call)
    • Other internal Telephones are ringing (Pickup if you are in another Call)
    • Parking external Call on the external S0 Port (For Point-to-Multipoint Connection only)
  • You are in a Call and like to Transfer it
    • Transfer a Call with prior Notice
    • Transfer external Call without Announcement to an internal Telephone (Blind Transfer)
    • Transfer an external Call to a currently unknown internal Target (Open Query)
    • Transfer external Call to an external Connection (External to External Transfer)
    • Calling an internal third Calling partner and transfer to the second calling Partner
  • You have two Calls (Query Call)
    • Transfer both calling Partners
    • Finish one of both Calls
    • Talking alternately with both Calling Partners (Alternation)
    • In the Receiver is a Knocking Tone - Reject the Waiting Caller
    • Talk to both Call Partners at the same Time (Conference)
  • You have a Conference Call
    • Transfer both calling Partners
    • Finish the Call with only one calling Party
    • Talk alternately with both Calling Partners (Alternation)
  • Talking to a Visitor at the Door (Door Terminal Call)
    • Your Telephone rings with the Door Bell Rhythm
    • The Door Bell rings
    • The Visitor has not pressed the Door Bell Key
    • You are in a Conversation and the Door Bell rings
    • Open the Door during a Door Call
    • Change to another Door during a Door Call
  • You like to take an Emergency Call
    • Your Telephone rings with the Alarm Rhythm
• Settings
  • You like to use different PBX Configurations (Day, Night etc.)
    • Make Settings depending on switchable Configurations
    • Switching over the Configurations by Hand
    • Activate automatic Configuration Switching
    • Enquire the active Configuration
  • You like to stay reachable during your Calls
    • Permit/Forbid the Call Waiting (Knocking) for the Telephone
  • You do not like to present your Telephone Number to the Called Party
    • Restrict the calling Number Presentation for all of your outbound Calls
  • Somebody should be reachable for internal/external Callers to your Telephone Number (Subscriber Call Forwarding)
    • Forward Telephone „unconditional“ to an internal/external Telephone because you are absent
    • Forward Telephone „on Busy“ to an internal/external Telephone because you are currently Telephoning
    • Forward Telephone „on no Reply“ to an internal/external Telephone in Case of a short Absence
    • Switch the already configured Subscriber Call Forwarding on/off
    • Switch off all active Subscriber Forwarding Settings for the Telephone
    • Receive Calls at another internal Telephone (Follow-me)
    • Programming Subscriber Call Forwarding via an external Telephone if you are „Out of Office“
  • External Callers should always reach Somebody when calling your external Number (MSN/DDI Call Forwarding)
    • Forward Exchange Line Number „unconditional“ to an external Telephone because nobody is there
    • Forward Exchange Line Number „on Busy“ to an external Telephone if the internal Telephones are busy at the Moment
    • Forward an Exchange Line Telephone Number „on no Reply“ in Case of a short Absence
    • Switch the already configured MSN/DDI Call Forwarding on/off for an Exchange Line Telephone Number
    • Switch off all active MSN/DDI Call Forwarding Settings for one Exchange Line Number
    • Program MSN/DDI Call Forwarding from an external Telephone if you are „Out of Office“
  • You do not like to be called
    • Do-Not-Disturb Service for internal and external Calls
    • Deactivate Do-Not-Disturb for special Persons for external Calls (VIP List)
    • Prevent to be called from certain Individuals (Robinson List)
  • You like to save Call Charges with Least Cost Routing (LCR)
    • Activate external Call Routing via several Network Providers (Automatic Least Cost Routing)
  • You like to control Call Charges
    • Configure Call Allowance
    • Enquire Status of the Call Allowance
    • Enquire Call Allowance Accounts
    • Enquire Call Charge Sum
    • Enquire Charge Sum
    • Delete Charge Sum
  • You like to retrieve and analyse Call Charge Data
    • Start-/Stop Command for the continuous Call Data Output
    • Call Data Printing on Demand
    • Delete entire Call Data Memory
  • You like to use the Serial Interface for Special Functions
    • Select Operation Mode of the Serial Interface
  • You like to simplify the Dialling of external Numbers
    • Enter public Short-Code Dial Numbers
    • Enter private Short-Code Dial Numbers
    • Enter Emergency Short-Code Dial Numbers
  • You like to use the Wake-up Function of the PBX
    • Configure Wake-up Time and activate the Function for one single Wake-up
    • Configure Wake-up Time and activate the Function for repetitive Wake-up
    • Switch on Wake-up
    • Deactivate Wake-up Function
    • Enquire Wake-up Time
  • You like to configure internal Dial Tones and listen to the Result
    • Change internal Dial Tone
    • Listen to internal Dial Tones
  • You like to configure Ringer Rhythms and listen to the Result
    • Configure Ringer Rhythm for internal Calls
    • Change Ringer Rhythm for external Calls
    • Listen to Ringer Rhythms for internal, external and Alarm Calls
  • Make a Call without any Dialling Operation (Automatic Dialling / Hot Line)
    • Configure Automatic Dialling / Hot Line
    • Switch on/off Automatic Dialling / Hot Line
  • You want to listen into a Room (Room Monitoring)
    • Enable the Room Monitoring on an internal Telephone
    • Listen into the Room from an internal Telephone
    • Listen into the Room from an external Telephone
  • Door Terminal Calls should always reach you
    • Connect the Door Terminal to an external Subscriber (External Call Forwarding from the Door Terminal)
  • Use the Remote Switching Relay (via Telephone)
    • Remote Switching via internal Telephone
    • Remote Switching via external Telephone
  • You like to use the Security Functions
    • Activate Alarm via internal Telephone
    • Activate Alarm via external Telephone
  • You like to change the Music on Hold/Announcement
    • Recording internal Music on Hold with the PBX (COMpact 4410 USB and COMmander Basic only)
    • Recording the Music on Hold Announcement via Telephone (COMmander Basic only)
    • Configure and mix Music on Hold and Announcement
    • Configure the Delay Time between Announcements
    • Select and listen to internal Music on Hold (COMpact 4410 USB and COMpact 2206 USB only)
    • Listen to Music on Hold and Announcements
    • Record the Alarm Announcement by Telephone and listen to it (COMpact 4410 USB and COMmander Basic only)
  • You like to set Date and Time
  • You like to park Calls with a Parking Code
    • Set Code Digits
• Special Functions for Business Applications
  • Reception and Secretary Function and Text before Answering
    • Internal Subscriber is busy - Put the external calling Partner into the Waiting Loop
    • Activate/deactivate the Automatic Reception
    • Recording the Welcome Message (Announcement before Answering) with a Telephone
  • Use Call Data to separate Call Charges
    • Start external Call with private Exchange Line Access
    • Change private Password
    • Start external Call with Project Assignment
  • Announcements via Loudspeaker and System Telephones
    • Call an internal System Telephone via InterCom Function (Announcement/handsfree Operation)
    • Make a Loudspeaker Announcement
  • Save Money and get Information away from Home
    • Start a Call Through Connection
  • Call Groups (Teams)
    • Log in/out as a Member of a Group if you are only Member of one Group
    • Log in/out as a Member of a Group if you are Member of several Groups
    • Log out all Members of a single Group
    • Forward Group „unconditional“ to an internal/external Telephone because all Group Members are absent
    • Forward Group „on Busy“ to an internal/external Telephone because all Telephones „logged in“ are currently Telephoning
    • Forward Group „on no Reply“ to an internal/external Telephone because all Group Members are absent for a Moment
    • Forward Group „if all Subscribers are logged out“ to e.g. an Answering Machine
    • Switch a previously configured Group Call Forwarding on/off
    • Switch off all active Call Forwarding Settings for one Group
    • Program Group Call Forwarding with an external Telephone if you are „Out of Office“
  • Hotel Functions for Reception and Room Telephones
    • Configure the Wake-up Time with the Room Telephone
    • Delete the Wake-up Time with the Room Telephone
    • Enter the Room Status with the Room Telephone
• Installation and Use of the bundled Software
  • Connection Options between PC and PBX
    • Connection via serial Port (V.24)
    • Connection via the USB Interface (only COMpact 4410 USB and COMpact 2206 USB)
    • Connection via ISDN PC-Controller (CAPI 2.0)
    • Connection via a COMfort 1200/2000 or COMfortel 2500
  • Installation of the Software
    • Minimum Requirements for the PC
  • Functionality of COMtools
    • Load Data and Store
    • Description of Short-Code Dial Numbers
    • Description of special Numbers
  • Call Data Management with COMlist
    • Update Data Base
    • Description of the Filters
  • Least Cost Routing Software Soft-LCR
    • Configure LCR with Soft-LCR
• Service Functions, Troubleshooting
  • Initialize Settings
  • Call the Service Technician and ask for a Modification of the Configuration
    • Remote Programming
  • Perform an automatic PBX Firmware Update
  • Request Firmware Version
  • How to connect the Telephones
    • Connecting analog Devices
    • Connecting ISDN Devices
  • Cleaning of the Casing
  • Frequent Problem Sources
    • You are hearing an unexpected Tone
    • Telephoning impossible
    • The Telephone can not be called
    • Query or Transfer not possible
    • Pickup is not possible
    • You cannot identify Door Bell ringing
    • PBX is not programmable
    • Error Messages for USB
• Digit Code Index
  • Telephoning
  • Settings
• Index