HP XP20000XP24000 Disk Array - Manual (Page 105)

Error Condition Probable Cause / Recommended Action
The program on the SVP is updated.
Exit all web browsers on the Remote Web Console
computer, and then restart the browsers. If in doubt, you
should exit and restart the browsers.
Remote Web Console processing is
temporarily delayed.
An internal processing (for example, configuration change,
P.P. check, operational information acquisition, etc.) might
be being executed on the SVP (Web server).
If you are unable to resolve an error
condition.
Copy the Remote Web Console configuration information
onto floppy disks using the FD Dump Tool (see
Downloading Trace Files Using the FD Dump Tool
on page 93), and contact HP technical support (see
“ Calling HP Technical Support ” on page 105).
Note on the Operation on the UNIX
If you click on the Remote Web Console main
window during a dialog box is displayed,
Click on the dialog box once more.
the dialog box will disappear (hide) behind
the Remote Web Console main window.
If you click on the Remote Web Console
main window during the Auto LUN window
is displayed, the window will disappear
(hide) behind the Remote Web Console
main window.
Click on the Auto LUN window once more.
The button on the Auto LUN window
remains active, even if you click Apply and Even if the window is closed, the processing will continue
the processing is being executed. In this normally.
case, the window is closed if you click .
The web browser is incorrectly displayed
because the GUI items such as labels and
icons cannot be downloaded properly.
The part of the buttons cannot be displayed,
When you use the Remote Web Console on the Japanese
Mozilla, enter the following commands using the X Server
Emulator. Log out from the Remote Web Console once,
and then log in to the Remote Web Console again.
B Shell:
LANG=C
export LANG
which is out of the window.
C Shell:
setenv
LANG C
The web browser is forcibly (abnormally)
closed.
If a java_vm process and a mozilla process remain
abnormally because of the hang-up of the Mozilla, the
Remote Web Console performance becomes abnormal.
If this occurs, you must delete the abnormal processes
first before you can continue the Remote Web Console
operations.
Calling HP Technical Support
If you need to call the HP Support Center, make sure you can provide as much information about the
problem as possible. Include the circumstances surrounding the error or failure, the Remote Web
Console configuration information saved in the floppy diskettes by the FD Dump Tool, the exact
content of any messages displayed on the Remote Web Console computer, and severity levels and
reference codes displayed on the Alerts window of the Remote Web Console main window (see
“ Alerts Window ” on page 59).
For worldwide technical support information, see the HP support website:
http://www.hp.com/support
XP24000 Remote Web Console User’s Guide 105