HP StorageWorks EVA Controller HSG V8.8 Software - Manual (Page 93)

Troubleshooting
93 Command Console V2.5 User Guide
The Microsoft TCP/IP Properties window opens.
Connecting Via the Host SCSI Port
The Client may indicate that it cannot find your subsystem if you attempt to
connect with the host SCSI port by using Windows NT, Windows 2000, or
Windows Server 2003 in either of the following situations:
■ An HP StorageWorks controller subsystem is not connected to the host.
■ An HP StorageWorks controller subsystem is connected to the host, but the
subsystem uses SCSI-2 mode and has no virtual disks configured on it with
CCL disabled.
If you are using SCSI-2 mode and Windows NT, Windows 2000, or Windows
Server 2003, you must disable the Command Console LUN and create a virtual
disk by using a serial connection. See
"Enabling and Disabling the CCL" ,
page 107, for more information.
Because the Agent uses a SCSI host bus connection to its subsystems, the same
rules mentioned above also apply.
“Access Denied” Message
This section describes some common reasons for a Client to receive an “Access
Denied” message when you add an agent system to the Navigation tree.
Aliases Not Checked
Ensure that the Agent’s host system is configured to recognize the Client by its
assigned name rather than by an alias. If the host system has been configured to
recognize the Client by an alias, remove the alias from the system’s hosts file.
When SWCC Agents scan the Client authorization list, they do not check aliases.
SWCC will not scan the hosts alias list to verify if an alias matches the Client
authorization list.
Entry in the Client Authorization List Does Not Match
You may see an “Access Denied” message if the name of the client system that
you entered in the Agent configuration utility does not match the one for DNS or
the one in the agent system’s hosts file. The hosts file on Windows NT 4.0,
Windows 2000, and Windows Server 2003 is at
\winnt\system32\drivers\etc .