Software installation troubleshooting – HP Officejet 7410 All-in-One Printer User Manual
Page 176
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Check other printers or scanners. You might need to disconnect older products
from your computer.
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If your HP all-in-one is networked, see the Network Guide that came with your
HP all-in-one.
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After you check the connections, try restarting your computer. Turn your
HP all-in-one off and then on again.
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If necessary, remove and then install the HP Image Zone software again. Get
on uninstalling the software.
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If necessary, remove and then install the HP Image Zone software again. For
more information on uninstalling the software, see the printed User Guide that
came with your HP all-in-one.
For more information on setting up your HP all-in-one and connecting it to your
computer, see the Setup Guide that came with your HP all-in-one.
I received a message on the color graphics display about a paper jam or a
blocked carriage
Solution
If either a paper jam or blocked carriage error message appears on the color
graphics display, there might be some packing material inside the HP all-in-one.
Lift open the print-carriage access door to expose the print cartridges and remove
any packing material (such as tape or cardboard) or any other foreign objects
blocking the carriage path.
Software installation troubleshooting
If you encounter a problem during software installation, see the topics below for a
possible solution. If you encounter a hardware problem during setup, see
.
During a normal installation of the HP all-in-one software, the following events occur:
1
The HP all-in-one software CD-ROM runs automatically
2
The software installs
3
Files are copied to your hard drive
4
You are requested to connect the HP all-in-one to your computer
5
A green OK and check mark appear on an installation wizard screen
6
You are requested to restart your computer
7
The Fax Setup wizard runs
User Guide
173
Troubleshooting
information