HP Officejet 7410 All-in-One Printer - Manual (Page 182)

If you are still experiencing faxing problems, continue with the following sections for
more troubleshooting help.
The fax test failed
If you ran a fax test and the test failed, review the report for basic information about the
error. For more detailed information, check the report to see which part of the test
failed, and then navigate to the appropriate topic in this section for information:
●
The fax hardware test failed
● The fax connected to active telephone wall jack test failed
● The phone cord connected to correct port on fax test failed
● The fax line condition test failed
● The dial tone detection test failed
The fax hardware test failed
Solution
● Turn off the HP all-in-one by using the On button located on the control panel
and then unplug the power cord from the back of the HP all-in-one. After a few
seconds, plug the power cord back in and turn the power on. Run the test
again. If the test fails again, continue reviewing the troubleshooting information
in this section.
● Try to send or receive a test fax. If you can send or receive a fax successfully,
there might not be a problem.
● If you are running the test from the Fax Setup Wizard, make sure the HP all-
in-one is not busy completing another task, such as receiving a fax or making a
copy. Check the color graphics display for a message indicating that the
HP all-in-one is busy. If it is busy, wait until it is finished and in the idle state,
before running the test.
After you resolve any problems found, run the fax test again to make sure it passes
and your HP all-in-one is ready for faxing. If the
Fax Hardware Test continues to
fail and you experience problems faxing, contact HP for support. For information on
contacting HP for support, see
Get HP support .
The fax connected to active telephone wall jack test failed
Solution
● Check the connection between the telephone wall jack and the HP all-in-one to
make sure the phone cord is secure.
● Make sure you use the phone cord that came with your HP all-in-one. If you do
not use the supplied phone cord to connect from the telephone wall jack to
your HP all-in-one, you may not be able to send or receive faxes. After you
plug in the phone cord that came with your HP all-in-one, run the fax test
again.
● Make sure you have correctly connected the HP all-in-one to the telephone
wall jack. Using the phone cord supplied in the box with your HP all-in-one,
connect one end to your telephone wall jack, then connect the other end to the
port labeled "1-LINE" on the back of your HP all-in-one. For more information
on setting up your HP all-in-one for faxing, see
Fax setup .
● If you are using a phone splitter, this can cause faxing problems. (A splitter is a
two-cord connector that plugs into a telephone wall jack.) Try removing the
splitter and connecting the HP all-in-one directly to the telephone wall jack.
User Guide 179
Troubleshooting
information