8 solving printer problems, Performing basic troubleshooting steps, In chapter – HP Color LaserJet 8550 Multifunction Printer series User Manual
Page 162: Solving printer problems
EN
Performing Basic Troubleshooting Steps 161
8
Solving Printer
Problems
Performing Basic Troubleshooting
Steps
This chapter suggests steps to solve common problems that you
might encounter while using the printer. If the printer does not
work properly, check the following items first:
z
Is the printer connected to a live power source?
z
Is the printer online?
z
Are the communications cables from the printer to the
network or the host computer connected?
z
Are the parallel cables IEEE-1284 compliant?
z
Are any messages displayed on the printer control panel?
z
If you recently replaced a toner cartridge, did you remove the
orange tab?
z
Were the printer and its software installed correctly?
For more information on installation and set up, see the getting
started guide. If you have questions that you do not find the
answers to in this chapter, see the
information in the front of this manual.