HP 9000 Virtual Library System - Manual (Page 160)

7. Right-click Download.
8. Select Save Target As.
The name of a zip file is displayed in the File name box. Do not change the generated file
name.
9. Click Save.
10. Click Close.
11. Click Finish.
NOTE: Some versions of Internet Explorer will not download support tickets with a file size greater
than 2 GB. VLS systems that are large or have been running a long time may generate larger
support tickets. If you try to create a support ticket in Internet Explorer and it displays a blank page,
use another browser such as Firefox. Firefox will download larger support tickets but may have a
delay of several minutes before allowing you to save the file.
160 Monitoring