HP Officejet 100 Mobile Printer - L411a - Manual (Page 54)

Cancel the print job and wait for the printer to return to the ready state. If the printer
does not return to the ready state, cancel all jobs and wait again. When the printer is
ready, resend the job. If prompted by the computer to retry the job, click Cancel.
Check the cable connections
If the printer and computer are connected with a USB cable, the problem might be due
to a poor cable connection.
Make sure the cable connections at both ends are secure. If the problem persists, turn
off the printer, disconnect the cable from the printer, turn on the printer without
connecting the cable, and delete any remaining jobs from the print spooler. When the
Power light is on and not flashing, reconnect the cable.
Check the document file
The document file might be damaged. If you can print other documents from the same
application, try printing a backup copy of the document, if available.
Check the mobile phone font
Boxes might appear when trying to print Asian fonts from a mobile phone on printers
purchased outside Asia. Asian fonts for Bluetooth mobile phone printing are supported
only by models purchased in Asia.
Ink is smearing
Check the print settings
•
When you print documents that use a lot of ink or less adsorbent media, allow more
time to dry before handling the printouts. In the print driver, select the Best print
quality, and also increase the ink drying time and reduce the ink saturation using
the ink volume under the advanced features (Windows) or ink features (Mac OS X).
However, note that decreasing ink saturation might give printouts a "washed-out"
quality.
• Color documents that have rich, blended colors can wrinkle or smear when printed
using the Best print quality. Try using another print mode, such as Normal, to
reduce ink, or use HP Premium Paper designed for printing vivid color documents.
For more information, see Print.
Check the media size and type
•
Do not allow the printer to print media that is smaller than the print job. If you are
doing borderless printing, make sure the correct media size is loaded. If you are
using the incorrect size, ink smears might appear on the bottom of subsequent
pages.
• Some types of media do not accept ink well. For these types of media, ink dries
more slowly and smearing might occur. For more information, see Media
specifications.
Check the ink service module
Remove the ink service module and check to see if it is full. If it is not full, reinstall the
module. If it is full, replace it with a new one. For information on removing and
replacing the ink service module, see Replace the ink service module.
Chapter 4
50 Solve a problem