Software installation suggestions – HP Officejet 100 Mobile Printer - L411a User Manual
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Make sure that no lights are on or blinking except the Power light, which should be
on. If a light other than the Power light is on or blinking, there is an error. For more
information, see Control panel lights reference.
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Make sure that the printer can print a self-test diagnostic page.
Check the hardware connections
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Make sure that any cords and cables that you are using are in good working order.
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Make sure that the power cord is connected securely to both the printer and to a
working power outlet.
Check the ink cartridges
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Whenever you install a new ink cartridge, the printer aligns the ink cartridges
automatically. If the alignment fails, check to make sure the cartridges are installed
correctly, and start the ink cartridge alignment. For more information, see Align the
ink cartridges.
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Make sure that all latches and covers are closed correctly.
Software installation suggestions
Check the computer system
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Make sure that the computer is running one of the supported operating systems.
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Make sure that the computer meets at least the minimum system requirements.
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In the Windows device manager, make sure that the USB drivers have not been
disabled.
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If you are using a computer running Windows, and the computer cannot detect the
printer, run the uninstallation utility (util\ccc\uninstall.bat on the Starter CD) to
perform a clean uninstallation of the print driver. Restart the computer, and reinstall
the print driver.
Verify installation preliminaries
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Make sure to use the Starter CD that contains the correct installation software for
your operating system.
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Before installing software, make sure that all other programs are closed.
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If the computer does not recognize the path to the CD-ROM drive that you type,
make sure that you are specifying the correct drive letter.
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If the computer cannot recognize the Starter CD in the CD-ROM drive, inspect the
Starter CD for damage. You can download the print driver from the HP Web site
NOTE: After correcting any problems, run the installation program again.
Troubleshoot installation issues
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