HP Color LaserJet Professional CP5225 Printer series User Manual
Page 138
When connected with a USB cable, the product does not appear in the Print Center or Printer Setup Utility after the driver is selected.
Cause
Solution
This problem is caused by either a software or a hardware
component.
Software troubleshooting
●
Verify that the product is not plugged into any Macintosh USB
keyboards.
●
Verify that your Macintosh operating system is Mac OS X v10.3
or later.
Hardware troubleshooting
●
Check that the product is turned on.
●
Verify that the USB cable is connected correctly.
●
Verify that the product is plugged directly to the Macintosh
computer, not a USB keyboard port.
●
Check that you are using the appropriate high-speed USB cable.
●
Ensure that you do not have too many USB devices drawing
power from the chain. Disconnect all of the devices from the
chain, and connect the cable directly to the USB port on the host
computer.
●
Verify at the product control panel that the USB Speed setting
is set to the Full option.
●
Check to see if more than two nonpowered USB hubs are
connected in a row on the chain. Disconnect all of the devices
from the chain and connect the cable directly to the USB port on
the host computer.
NOTE:
The iMac keyboard is a nonpowered USB hub.
126 Chapter 10 Solve problems
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