Customer support, Repack the product, Customer support repack the product – HP Color LaserJet Professional CP5225 Printer series User Manual
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Customer support
Get telephone support, free during your warranty period, for
your country/region
Have the product name, serial number, date of purchase, and
problem description ready.
Country/region phone numbers are on the flyer that was in the
box with your product or at
.
Get 24-hour Internet support
Get support for products used with a Macintosh computer
Download software utilities, drivers, and electronic information
Order additional HP service or maintenance agreements
Repack the product
If your product needs to be moved or shipped to another location, perform the following procedure to
repack it.
CAUTION:
Shipping damage as a result of inadequate packing is the customer's responsibility. The
product must remain upright during shipment.
CAUTION:
It is extremely important to remove the print cartridges before shipping the product. Print
cartridges left in the product during shipping will leak and entirely cover the product with toner.
To prevent damage to the print cartridges, avoid touching the rollers, and store them in the original
packing material or so that they are not exposed to light.
1.
Remove all four print cartridges and ship separately.
NOTE:
Use the packing sleeves and protective covers from replacement cartridges to protect the
exposed print-cartridge drums.
2.
Use the original shipping container and packing material, if possible. If you have already disposed
of the packing material, contact a local mailing service for information about repacking the product.
HP recommends insuring the equipment for shipment.
ENWW
Customer support 135