HP LaserJet Pro 100 color MFP M175nw - Manual (Page 173)

The product does not print or it prints slowly
The product does not print
If the product does not print at all, try the following solutions.
1. Make sure the product is turned on and that the control panel indicates it is ready.
◦ If the control panel does not indicate the product is ready, turn off the product and
disconnect the power cable from the product. Wait 30 seconds, and then reconnect the
power cord and turn on the product. Wait for the product to initialize.
◦ If the control panel indicates the product is ready, print a configuration page. If successful,
try sending the job again.
2. If the control panel indicates the product has an error, resolve the error and then try sending the
job again.
3. Make sure the cables are all connected correctly. If the product is connected to a network, check
the following items:
◦ Check the light next to the network connection on the product. If the network is active, the
light is green.
◦ Make sure that you are using a network cable and not a phone cord to connect to the
network.
◦ Make sure the network router, hub, or switch is turned on and that it is working correctly.
4. Install the HP software from the CD that came with the product. Using generic printer drivers can
cause delays clearing jobs from the print queue.
5. If you are using a personal firewall system on the computer, it might be blocking communication
with the product. Try temporarily disabling the firewall to see if it is the source of the problem.
6. If your computer or the product is connected to a wireless network, low signal quality or
interference might be delaying print jobs.
The product prints slowly
If the product prints, but it seems slow, try the following solutions.
1. Make sure the computer meets the minimum specifications for this product. For a list of
specifications, go to this Web site:
www.hp.com/support/LJColorMFPM175 .
2. When you configure the product to print on some paper types, such as heavy paper, the product
prints more slowly so it can correctly fuse the toner to the paper. If the paper type setting is not
correct for the type of paper you are using, change the setting to the correct paper type.
3. When you configure the product to print at a high level of print quality, the product prints more
slowly. Change the print quality settings to change the print speed.
4. If your computer or the product is connected to a wireless network, low signal quality or
interference might be delaying print jobs.
5. The product might be in cool-down mode. Wait for the product to cool.
ENWW The product does not print or it prints slowly 159