Workgroup features workgroup supervisor features – AltiGen comm AltiServ TM 4.5 User Manual
Page 28
AltiServ User Guide
21
Telephone
Fe
atur
es
Workgroup Features
Workgroup Supervisor Features
2
Feature
Dial
a
a <wkgp ext> = workgroup pilot extension number.
Description
Workgroup
Call Pickup
#29
<wkgp
ext>
Pickup incoming calls for your work-
group and ignore other calls coming into
the system.
Outbound Workgroup
#53
Set the workgroup to associate outbound
calls to.
Workgroup Log In
#54
<wkgp
ext>
For workgroup members only: Logs in to
a workgroup.
Multiple Workgroup
Log In
#54 + 0 +
<wkgp ext
1> + # +
<wkgp ext
2> + # etc.
For workgroup members only: Logs in to
multiple workgroups.
Workgroup Log Out
#56
<wkgp
ext>
Log out and block workgroup calls but
receive other calls at your extension.
Multiple Workgroup
Log Out
#56 + 0
Log out from all workgroups and block
workgroup calls but receive other calls at
your extension.
Status Ready
#90
Tells the system your extension is ready
to receive workgroup calls. This can be
used to end a call Wrap Up Time delay.
Status Not Ready
#91
Tells the system not to route workgroup
calls to this extension.
Feature
Dial
a
a <wkgp ext> = workgroup pilot extension number
Description
Workgroup
Silent Monitor
#59 + <agnt
ext> +<wkgp
pwd> + 1
Listen to incoming or outgoing
calls in the specified workgroup.
Workgroup
Barge-in
#59 + <agnt
ext> +<wkgp
pwd> + 2
Intervene in a conversation
between an agent and a caller or
callee.