Samsung SCX-5639FR-XAA - Manual (Page 324)

Faxing problems
164 6. Troubleshooting
The incoming fax has
blank spaces or is of poor-
quality. • The fax machine sending you the fax may be faulty.
• A noisy phone line can cause line errors.
• Check your machine by making a copy.
• A toner cartridge has almost reached its estimated cartridge life. Replace the toner cartridge.
Some of the words on an
incoming fax are
stretched. The fax machine sending the fax had a temporary document jam.
There are lines on the
originals you sent. Check your scan unit for marks and clean it.
The machine dials a
number, but the
connection with the other
fax machine fails. The other fax machine may be turned off, out of paper, or cannot answer incoming calls. Speak with the other
machine operator and ask them to solve the problem on their side.
Faxes do not store in
memory. There may not be enough memory space to store the fax. If the display indicating the memory status shows, delete
any faxes you no longer need from the memory, and then try to store the fax again. Call for service.
Blank areas appear at the
bottom of each page or on
other pages, with a small
strip of text at the top. You may have chosen the wrong paper settings in the user option setting. Check the paper size and type again.
Condition Suggested solutions