APPLIED ENGINEERING RamKeeper - Manual (Page 69)

APPENDIX
E
Getting Help
If you have a technical question relating to your
RamKeeper card that is not covered in the manual, please
contact the dealer from whom you purchased the card. If
you are experiencing difficulties with one particular
program, contact the programs author or publisher.
In the event that the dealer or the publisher’s support
personnel cannot answer your question, call Applied
Engineering Technical Support. The support
representatives are experienced in the applications and
uses of Applied Engineering products, but in order to
provide a quick and effective answer to your question,
they will need to know as much as possible about the
hardware and software specifically related to your
question. Please provide the technical support
representative with the following information:
◊
The Applied Engineering product related to your
question and its revision number.
◊
The original and current memory configuration
of the card (if applicable).
◊
The model and revision of your computer.
◊
What peripherals are being used and what cards
are in each slot.
◊
The name, version, and revision level of the
software that you are experiencing problems with.
◊
The results of any test programs, diagnostics, or
troubleshooting done by you, your dealer or your
software publisher’s support department.
Applied Engineering
Technical Support
(214) 241-6069
9 AM to 12:30 PM & 1:35 PM to 5 PM(CST)
Monday Through Friday
(Please call only the number above for technical support.
Our sales office cannot transfer calls to the support lines.)
60 RamKeeper