APPLIED ENGINEERING RamKeeper - Manual (Page 70)

Returning a Product
Include
If your product needs to be returned, the technical support
representative will give you a Return Material
Authorization (RMA) number.
◊
Record the RMA number for your own records.
◊
Write the RMA number on the outside of the
package you send to us.
◊
Write the RMA number at the top of the return
form included with your product package.
Fill out the Return Form on back of the yellow sheet
marked, “Attention! A correctly completed form will
greatly reduce the time it takes to process and return your
product.
Attach a copy of your original invoice to the return form.
* Warning: If you don’t include an invoice
products will be treated as out of warranty
products and will be returned to you C.O.D. for
the amount of the service charge.
A completed form should look something like the one
below.
Appendix E - Getting Help 61