AT&T E1828B - Manual (Page 52)

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Appendix
Troubleshooting
If you have difficulty with your phone, please try the suggestions below. For
Customer Service, visit our website at www.telephones.att.com, or call 1 (800)
222-3111. In Canada dial 1 (866) 288-4268.
My telephone
does not work
at all • Make sure the power cord is securely plugged in.
• Make sure the battery is installed and charged correctly
(page 7).
• Make sure the telephone line cord is securely plugged firm-
ly into the telephone base and the telephone wall jack.
• Charge the battery in the cordless handset for at least 16
hours. For optimum daily performance, return the cordless
handset to its base when not in use.
• Reset the base. Unplug the telephone’s electrical power.
Wait for approximately 15 seconds, then plug it back in.
Allow up to one minute for the cordless handset and base
to reset.
• You may need to purchase a new battery, please refer to
page 7 of this user’s manual.
• Disconnect the telephone base from the modular jack and
plug in a working telephone. If it still does not work, the
problem is probably in the wiring or the local service. Call
the local telephone company.
I cannot get a
dial tone • First try all the suggestions above.
• Move the cordless handset closer to the telephone base.
You might have moved out of range.
• Your line cord might be malfunctioning. Try installing a new
line cord.
• If the previous suggestions don’t work, disconnect the
telephone base from the telephone jack and connect a
different telephone. If there is no dial tone on that tele-
phone either, the problem is in your wiring or local service.
Contact your local telephone company.
I cannot dial
out • First try all the suggestions above.
• Make sure you have a dial tone before dialing. The cordless
handset may take a second or two to find the telephone
base and produce a dial tone. This is normal. Wait an extra
second before dialing.
• Make sure your telephone is set to the correct dial mode
for the type of service that you have (pulse or touch tone).
Refer to the Installation section of this user’s manual (page
13) to set the dial mode.