AT&T E1828B - Manual (Page 57)

54
Appendix
Troubleshooting
Incomplete
messages
• If a caller leaves a very long message, part of it may be lost
when the system disconnects the call after four minutes.
• If the caller pauses for more than seven seconds, the sys-
tem stops recording and disconnects the call.
• If the system’s memory becomes full during a message, the
system stops recording and disconnects the call.
• If the the caller's voice is very soft, the system may stop
recording and disconnects the call.
Difficulty hear-
ing messages
• Press the VOLUME button on the telephone base to
increase speaker volume.
• Remove any stickers that may have come on your telephone
base and/or handset when you purchased it, they may be
obstructing your messages when you play them.
My caller ID
features are not
working properly • Caller ID is a subscription service. You must subscribe to
this service from your local telephone company for this
feature to work on your telephone.
• The caller may not be calling from an area which supports
caller ID.
• Both you and the caller’s telephone companies must use
equipment which are compatible with caller ID service.
• If you subscribe to DSL service, install a DSL filter to the
telephone line between the telephone base and the tele-
phone line jack. Contact your DSL service provider for filter
information.
The system does
not receive caller
ID or the system
does not display
caller ID during
call waiting • Make sure you subscribe to caller ID with call waiting fea-
tures services provided by the local telephone company.
• The caller may not be calling from an area which sup-
ports caller ID.
• Both you and the caller’s telephone companies must use
equipment which are compatible with caller ID service.
• If you subscribe to DSL service, install a DSL filter to the
telephone line between the telephone base and the tel-
ephone line jack. Contact your DSL service provider for
filter information.
The CHARGE
light is off • Clean the cordless handset and charging contacts on the
charger each month using a pencil eraser or cloth.
• Make sure the power and line cords are plugged in correctly
and securely.
• Unplug the telephone’s electrical power. Wait for 15 sec-
onds, then plug it back in. Allow up to one minute for the
cordless handset and telephone base to reset.
• Your telephone might be malfunctioning. Please refer to the
warranty section of this user’s manual for further instruction.