AT&T E1828B - Manual (Page 55)

52
Appendix
Troubleshooting
My cordless
handset does
not ring when
I receive a call • Make sure that the ringer is turned on. Refer to the
section(s) on ringer selection in this user’s manual.
• Make sure the telephone line cord is plugged securely
into the telephone base and the telephone jack. Make
sure the power cord is securely plugged in.
• The cordless handset may be too far from the telephone base.
• Charge the battery in the cordless handset for at least
16 hours. For optimum daily performance, return the
cordless handset to its charger when not in use.
• You may have too many extension telephones on your
telephone line to allow all of them to ring simultane-
ously. Try unplugging some of the other telephones.
• The layout of your home or office might be limiting
the operating range. Try moving the telephone base to
another location, preferably on an upper floor.
• If the other telephones in your home are having the same
problem, the problem is in your wiring or local service.
Contact your local telephone company (charges may apply).
• Test a working telephone at the telephone jack. If anoth-
er telephone has the same problem, the problem is
the phone jack. Contact your local telephone company
(charges may apply).
same problem, the problem is in your wiring or local serv-
ice. Contact your local telephone company (charges may
apply).
• If you subscribe to DSL service and if you hear noise dur-
ing conversations and/or your caller ID features are not
functioning properly, install a DSL filter to the telephone
line between the base telephone and the telephone line
jack. Contact your DSL provider to obtain a DSL filter.
I h e a r o t h e r
calls while using
my telephone • Disconnect the telephone base telephone from the tele-
phone jack, and plug in a different telephone. If you still
hear other calls, the problem is probably in your wiring
or local service. Call your local telephone company.
I hear noise in the
cordless handset,
and none of the
keys or buttons
work
• Make sure the power cord is plugged in securely.