Transferring calls, Blind transfer, Consultative transfer – Aastra Telecom 9480i CT User Manual

Page 157: Handling calls

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Model 9480i CT IP Phone User Guide

147

Handling Calls

Transferring Calls

Blind Transfer

A blind transfer is when you transfer a call directly to another extension without consulting with
the person receiving the call. To do this, simply complete the transfer immediately after you have
entered the number. The call goes directly to the extension or outside line you transferred to. If the
party you are transferring the call to does not answer, the transferred call rings back to your
extension.

Consultative Transfer

You also have the option to consult with the person you are transferring the call to, before you
complete the transfer. To do this, simply remain on the line until the receiving party answers the
call. After consulting with the receiving party, you can either complete the transfer or cancel the
transfer to go back to the original call.

The 9480i CT has an Intercom hard key on the front panel. In addition, when you lift the handset
on the phone, the Transfer key displays on the softkeys by default. Use either the Intercom hard
key or the softkey to transfer call.

Screen that displays when handset is lifted

IP Phone UI

L1

John Smith

Dial

Conf
Xfer

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