HiRO H50212 User Manual

Page 202

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User’s Guide

Troubleshooting

202

Problem

Troubleshooting Suggestion

My LAN PCs cannot
display web pages
on the Internet.

Verify that the DNS server IP address
specified on the PCs is correct for your ISP,
as discussed in the item above. If you
specified that the DNS server be assigned
dynamically from a server, then verify with
your ISP that the address configured on the
Wireless ADSL2+ Router is correct, then
You can use the ping utility, to test
connectivity with your ISP’s DNS server.

Web pages

I forgot/lost my user
ID or password.

If you have not changed the password from
the default, try using “admin” the user ID
and “1234 “ as password. Otherwise, you
can reset the device to the default
configuration by pressing the Reset Default
button on the Rare panel of the device (see
Rare Panel
). Then, type the default User ID
and password shown above. WARNING:
Resetting the device removes any custom
settings and returns all settings to their
default values.

I cannot access the
web pages from my
browser.

Use the ping utility, discussed in the
following section, to check whether your PC
can communicate with the device’s LAN IP
address (by default 192.168.1.1). If it
cannot, check the Ethernet cabling.
Verify that you are using Internet Explorer or
Netscape Navigator v4.0 or later.
Verify that the PC’s IP address is defined as
being on the same subnet as the IP address
assigned to the LAN port on the Wireless
ADSL2+ Router.

My changes to the
web pages are not
being retained.

Be sure to use the Confirm Changes/Apply
function after any changes.

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