Troubleshooting – RaySafe Solo User Manual

Page 41

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What happens if the mA/mAs cable is connected with the wrong polarity?

the RaySafe Solo will not show any mA/mAs readings. As long as the mA/mAs cable is securely connected
to both generator and base unit (in any polarity), there is no increased risk of damaging the generator or the
instrument.

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When turned on, the RaySafe Solo briefly shows “Battery down” and refuses to start.

please charge the battery, see chapter Getting Started.

Values do not show up in RaySafe Xi View.

Make sure that all cables are properly connected and that you have:

• established a Bluetooth connection (password 1234), if using Bluetooth.

• selected the correct CoM port in file/settings menu of RaySafe Xi view.

• pressed on the RaySafe Xi View Start button.

The RaySafe Solo shows only half of the expected mAs value.

If you are measuring on a generator with AC signal on the mAs measurement point, you will need a rectifier
(optional) to get correct values.

When the RaySafe Solo CT is turned on, the instrument displays “Offset out of range” after displaying
“Stabilizing...” for a long time.

this means that the ionization chamber current fails to reach a stable level when the instrument is turned on.
please make sure that:

• the chamber is not irradiated during stabilization or zero adjust.

• you are not operating the instrument outside its specified temperature range.

If the problem persists, your instrument might be in need of a repair. please contact Unfors RaySafe Service
department.

I get “Offset adjustment out of range”.

Make sure that:

• you are not operating the instrument outside its specified temperature limits.

• you are not irradiating the detector during the offset adjustment phase (when values on display are

blinking).

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RaySafe Solo User Manual – tips and tricks

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