RaySafe Solo - Manual (Page 43)

WARRAnty, SeRVICe And SUppoRt
Unfors Raysafe warrants to the original product purchaser that each product it manufactures will be free from
defects in material and workmanship under normal use and service. the warranty period is 12 months and
begins on the date of delivery. Unfors RaySafe will at its option, repair or replace the defect product free of
charge or refund your purchase price. If it is determined that the failure was caused by misuse, alteration,
accident or abnormal condition of operation or handling, the customer will be billed for the repair and the
repaired product will be returned to you, transpor tation prepaid. this warranty is exclusive and is in lieu of all
other warran ties, expressed or implied, including but not limited to any implied war ranty of merchantability or
fitness for a particular purpose or use. Unfors RaySafe will not be liable for any special, indirect, incidental, or
consequential damages or loss of data, whether in contract, tort, or otherwise.
SeRVICe
Unfors RaySafe offers you service which includes calibration, repair, warranty and accessories. In case your
instrument fails, our service staff will assist in the expeditious repair and return of your product. our normal
service handling time is 14 days.
the RaySafe Service program allows you to minimize the cost of your instrument over its product life cycle and
to keep the instrument in top functioning condition. Unfors RaySafe offers an annual, full service repair and
calibration facility at our two service centers, one located in Sweden for international customers and one in the
United States for north and South American customers.
the RaySafe Service program offers a 12 month extended warranty after annual calibration and service. After 5
years from the date of purchase, the extended warranty is no longer offered.
A participant of the RaySafe Service program is obligated to return the instrument annually, with a 12 month
cycle (± 1 month) based on the original delivery date. failure to do so will void any part of the RaySafe Service
program.
RetURn pRoCedURe foR SeRVICe And WARRAnty
Any unit returned to Unfors RaySafe for service must be accompanied by a completed RaySafe Service Request
form which can be downloaded from www.raysafe.com. If you do not have access to the internet, please
contact us and we will send you a copy (see Contacts below).
Unfors RaySafe highly recommends you send us a completed RMA (Return Material Authorization) request
before returning your instrument. please note that we cannot guarantee a specified turn-around time if an RMA
is not issued.
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RaySafe Solo User Manual – Warranty, Service and Support