BlueAnt Q1 Voice Controlled Headset - Manual (Page 31)

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Troubleshooting
This section describes some typical problems you may encounter, and explains how to solve them.
General Advice
If you are having problems with your Q1, the first thing to try is to reset the device, and start again:
see
"Resetting the Q1" (page 31) for more information.
If this does not solve your problem, you should:
• Check that your phone has the latest firmware installed on it, and update your phone if it does
not. You should be able to download new firmware from your phone manufacturer's website.
• Check www.blueantwireless.com for updates to the Q1's firmware. BlueAnt releases updates
from time to time to fix problems with the Q1 as they are reported. If new firmware is available,
update your Q1 to the latest version.
• Try resetting your phone by switching it off, removing the battery, and then replacing the battery
and switching it back on again.
If you have tried all of these steps, and have still not been able to resolve your problem, then please
contact us for help .
Resetting the Q1
If you are experiencing problems with the Q1, you can reset it and start again. Resetting the Q1 will
clear all the stored pairing settings, delete any speed dial numbers you have stored in the headset,
and put the device back into pair mode.
To Reset the Q1
1. Make sure the Q1 is turned on and is not connected to any phones.
2. Press all three Q1 buttons (the BlueAnt button, "Vol +" and "Vol -") once together.
You will hear a message telling you that the Q1 has been reset, and the device will go straight to pair
mode. Follow the voice prompts to pair the Q1 with your phone.