Rice Lake Datamax-ONeil I-Class Printer - Manual (Page 140)

130 I-Class
Thermal Printhead, Platen Roller, and Belts
This warranty* is limited to a period of one year, (365 days), or one million
(1,000,000) linear inches of use, whichever comes first, for the I-Class
thermal
printhead, platen roller, and belts. This one year (365 days) warranty is valid
only if a Datamax - approved thermal label media is used, as defined in the then
current Datamax list of approved thermal/thermal transfer media, a copy of
which is available from Datamax. Failure to use Datamax-approved media is
justification for invalidation of this warranty. This warranty does not cover
printheads or platen rollers which have been misused, altered, neglected,
handled carelessly, or damaged due to improper cleaning or unauthorized
repairs.
*When returned to the factory for service
Warranty Service Procedures
If a defect should occur during the warranty period, the defective unit shall be
returned, freight and insurance prepaid, in the original shipping containers, to
one of the following locations:
Datamax Corporate Headquarters
4501 Parkway Commerce Boulevard
Orlando, Florida 32808
USA
Datamax International
Herbert House, Elizabeth Way, Pinnacles
Harlow, Essex CM19 5FE
United Kingdom
A Return Material Authorization (RMA) number must be issued before the
product can be returned. To open an RMA, please call the Datamax Technical
Support Department at (407) 523-5540. Include your RMA number on the
outside of the box and on the shipping document. Include a contact name, action
desired, a detailed description of the problem(s), and media examples when
possible with the defective unit. Datamax shall not be responsible for any loss or
damages incurred in shipping. Any warranty work to be performed by Datamax
shall be subject to Datamax’s confirmation that such product meets Datamax
warranty. In the event of a defect covered by its warranty, Datamax will return
the repaired or replaced product to the Purchaser at Datamax’s cost.
With respect to a defect in hardware covered by the warranty, the warranty shall
continue in effect until the end of the original warranty period, or for ninety (90)
days after the repair or replacement, whichever is later.