AltiGen MAXCS 7.0 SuperQ - Manual (Page 17)

SuperQ Manual 13
Workgroup Configuration
An administrator can add multiple workgroups in one server or the
workgroups in different servers to a SuperQ. When the SuperQ receives a
call from an application extension with the same workgroup number,
SuperQ will dispatch the call to a workgroup based on call distribution
rules or queue the call if no agent is available.
Adding a Workgroup to SuperQ
To add a workgroup to a SuperQ:
1. Click the Workgroup tab, select a SuperQ from the SuperQ List
pane, then click the Add button in the Workgroup page.
2. In the Add Workgroup dialog box, use the drop-down arrow to select
the workgroup Server Name, Workgroup Number/Name, and
Priority (for SuperQ call distribution purposes).
Important: If two workgroups have the same priority, the first available
workgroup will get the call.