AltiGen MAXCS 7.0 SuperQ - Manual (Page 26)

22 SuperQ Manual
Query/Print Reports
To access a report:
1. From the SuperQ Report window, select a category from the tab
choices.
2. Once the report is chosen, use the mouse to select one or more SuperQs
from the Group list (window pane on the left side).
3. Where applicable, select the Summary Interval for the report.
4. In the Report Range field, select either:
• Time Period (use the drop-down menu to select, for example, This
Week, Last Month, and so on)
or
• From (specified date: day/month/year format) To (specified date:
day/month/year format)
5. In the Filtered By field, select the day(s) of week for the report and/or
the Time period for each day (use the drop-down menu to select Hour
and Minute).
6. In the Options field, group the report by selecting one of the following
radio buttons: SuperQ Group or Server.
Where applicable, you may also have the following options:
• A checkbox to Show Empty Results or Show Empty Record.
• Increment in seconds.
• Radio buttons to show All Calls, Distributed Calls or Abandoned
Calls.
7. Click the Next button to view the report results. The generated report
appears in a new window.
From the report results window, you can Print the call data, Save the data
to another format, or Close the window.