AltiGen MAXCS 7.0 SuperQ - Manual (Page 22)

18 SuperQ Manual
To set up queue announcements:
1. Select a SuperQ from the SuperQ List window to set up queue
announcements.
2. Enable or disable the options to announce the Queue Position and
Expected Wait Time.
3. Then enter a phrase number in the fields for the Greeting Phrase and
Update Phrase 1-5, then select Update interval in seconds, or
highlight the field and enter the numbers.
Note: All phrases selected for the SuperQ must be available on all
servers, in the AltiServ\Phrases\LangCustom directory. The valid
entry must be the entire phrase file name, not just the phrase
number. If the phrase file does not exist on a particular system, the
caller on that particular system will not hear the phrase.
The Service Level Threshold field allows you to select the length of time
in seconds that a call can be in queue before the call is logged in SuperQ
statistics as having exceeded the allowable service level limits. You can set
the value to any number between 1-1200 seconds.
Quit Queue Option
The administrator can configure one of two methods for callers to quit
Super Queue: pressing “0” or “#”. With either method, the administrator
can specify the target to forward the call to:
• Voice Mail
• Extension
• IVR
• Group
• Operator