AltiGen MAXCS 7.0 SuperQ - Manual (Page 19)

SuperQ Manual 15
Use the Edit or Delete buttons or right-click on the workgroup list pane and
select Edit or Delete to modify or delete a Workgroup.
Important Workgroup Configuration Note
When configuring a SuperQ group on a MAXCS system that already has a
well-known workgroup number, the administrator should consider
replacing the old workgroup number with the SuperQ pilot number.
For example, suppose a MAXCS system has 300 as the existing Technical
Support workgroup number and 400 is assigned as the new SuperQ
number. Customers are already familiar with workgroup 300, so when
calling in, they most likely will directly dial 300 to reach the Technical
Support group. In this case, calls directly to 300 will not be handled by
SuperQ 400.
To replace the old workgroup extension with the new SuperQ extension:
1. Delete workgroup 300 and set the same configuration to a new
replacement workgroup, such as 301.
Important: All existing voice mails for the workgroup will be deleted
once the workgroup has been deleted. Please make sure to
transfer or note any important workgroup voice mail before
deleting the workgroup.
2. Create an application extension for 300 (instead of 400).