AltiGen MAXCS 7.0 SuperQ - Manual (Page 6)

2 SuperQ Manual
• Dedicated Pentium 4, 2 GHz computer
• 40 GB available hard drive disk space
• 1 GB RAM
• Java Virtual Machine (Java VM) 1.5 (SuperQ installation program will
install this)
The system with SuperQ Manager and SuperQ Monitor running must meet
the following minimum requirements:
• PC running Windows 2003 SP2 or Windows XP with SP3 or Windows
Vista Business Edition or Windows 7 (32-bit or 64-bit) or Windows
2008 (32-bit and 64-bit) or Windows 7 (32-bit or 64-bit)
• Java 2 Runtime Environment 1.5
• Pentium 4, 1GHz with 256 M
The MAXCS system should have the following:
• MAXCS ACM 6.5 Update1 or higher
• AltiGen SuperQ License (each MAXCS requires an AltiGen SuperQ
license)
Important WAN Considerations
Administrators should consider bandwidth availability and usage among
sites. If the bandwidth is insufficient, it may degrade voice quality. In this
case, the SuperQ may not be usable.
If many calls will be placed over the wide area network (WAN),
administrators should also ensure the WAN is reliable. If the WAN is not
reliable, administrators should take the following steps:
1. Enable the option Dispatch calls to local workgroup first if local
agent(s) available (under SuperQ Manager/Call Distribution).
2. For each server, set Maximum In-use IP Channels to a smaller value.
In SuperQ, administrators can configure a maximum of IP trunks. The
WAN bandwidth requirement can be calculated using the following
formula:
Maximum IP trunks x G.723/G.729 bandwidth usage x 1.5 = bandwidth
requirement
If G.723/G.729 usage is around 25 Kbps, G.711 is not recommended (~80
Kbps), unless 2Mbs+ bandwidth is available among sites.