Canon L380S - Manual (Page 164)

Faxing Problems 14-16
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Q Did an error occur during sending?
A Print an ACTIVITY REPORT and check for an error. (See “Activity Report,” on p. 13-1.)
Q Is the telephone line working properly?
A Make sure there is a dial tone when you pick up the handset of the telephone connected to the
machine. If there is no dial tone, contact your local telephone company.
Q Is the receiving fax machine a G3 fax machine?
A Make sure the receiving fax machine is compatible with the machine (which is a G3 fax machine).
Q The other party’s telephone may be busy or the other party’s fax machine may be turned off. Is
<BUSY/NO SIGNAL> shown on the ERROR TX REPORT?
A The fax/telephone number you dialed is busy. Try sending the document later.
A The other party’s fax machine is not working. Contact the other party and have them check their fax
machine.
Q Did the receiving fax machine answer within 55 seconds (after all automatic redialing attempts)?
A Contact the other party and have them check their fax machine. For an overseas call, add pauses to
the registered number. (See “Dialing Long Distance,” on p. 10-2.)
Q Is the In Use/Memory indicator lighting?
A The In Use/Memory indicator may light, which means the extension phone is busy. Please wait until
the extension phone becomes free.
Faxes sent from the machine are spotted or dirty.
Q Is the machine (sending fax machine) working properly?
A Check the machine by making a copy. For more information, see Chapter 11, “Making Copies.”
If the copy is clear, the problem may be in the receiving fax machine. If the copy is spotted or dirty,
clean the scanning area in the machine. For more information, see Chapter 15, “Maintaining Your
Machine.”
Q Is the document loaded?
A Remove the document, stack it if necessary, and load it in the ADF correctly. (See “Loading
Documents in the ADF,” on p. 6-3.)