PRG Best Boy Field Service Manual - Manual (Page 27)

BEST BOY 4000 ® SPOT LUMINAIRE FIELD SERVICE MANUAL 19
Basic Troubleshooting
The following table provides a list of common start-up problems and possible solutions. Refer to the Best Boy 4000
Spot Luminaire User Manual for more information about installation and operation.
Symptom Solution(s)
No power to luminaire.
Ensure power cable is properly connected to Neutrik input connector.
Ensure power is switched on at source (mains, disconnect box, etc.)
No console control.
Ensure DMX512 or Ethernet data cable is properly connected.
Ensure DMX512 address setting is correct.
DMX512 control not working
correctly throughout daisy-chain.
Ensure data cables are correctly configured.
Ensure termination connector is installed at last luminaire in data link.
Lamp does not strike at power-up. Configure lamp to start at power-up.
Comm LED is red indicating that no
valid DMX or Ethernet signal is
detected.
Ensure DMX512 or Ethernet data cable is properly connected.
Check console.
No Ethernet control.
Ensure that luminaire is not also receiving a DMX signal. If both valid DMX and
Ethernet control are being received, DMX control will take precedence.
Beam obstructed by gobo in open
position.
Set new gobo zero position.
Luminaire won’t take software
update.
Remove active control (DMX512 or Art-Net).
Light spill occurring at some zoom
angles.
Engage Light Shield.
Comm LED flashing red or green. Indicates an internal error on the fixture. Check Status screen to isolate.