Cisco IP Phone 7961G - Manual (Page 49)

Advanced Call Handling
Cisco Unified IP Phone 7961G/7961G-GE and 7941G/7941G-GE for Cisco Unified Communications Manager 6.1 41
• Preemption is the process of ending an existing, lower priority call while accepting a higher
priority call that is sent to your phone.
If you... Then...
Want to choose a priority (precedence)
level for an outgoing call Contact your system administrator for a list of
corresponding precedence numbers for calls.
Want to make a priority (precedence)
call Enter the MLPP access number (provided by your system
administrator) followed by the phone number.
Hear a special ring (faster than usual)
or special call waiting tone You are receiving a priority (precedence) call. An MLPP icon
on your phone screen indicates the priority level of the call.
Want to view priority level of a call Look for an MLPP icon on your phone screen:
Priority call
Medium priority (immediate) call
High priority (flash) call
Highest priority (flash override) or Executive
Override call
Higher priority calls are displayed at the top of your call list.
If you do not see an MLPP icon, the priority level of the call
is normal (routine).
Want to accept a higher-priority call Answer the call as usual. If necessary, end an active call first.
Hear a continuous tone interrupting
your call You or the other party are receiving a call that must preempt
the current call. Hang up immediately to allow the higher
priority call to ring through.
Tips
• When you make or receive an MLPP-enabled call, you will hear special ring tones and call waiting
tones that differ from the standard tones.
• MLPP overrides the Do Not Disturb (DND) feature.
• If you enter an invalid MLPP access number, a verbal announcement will alert you of the error.
• An MLPP-enabled call retains its priority and preemptive status when you:
– Put the call on hold
– Transfer the call
– Add the call to a three-way conference
– Answer the call using PickUp