Cisco IP Phone 7961G - Manual (Page 79)

Troubleshooting Your Phone
Cisco Unified IP Phone 7961G/7961G-GE and 7941G/7941G-GE for Cisco Unified Communications Manager 6.1 71
Troubleshooting Your Phone
This section provides troubleshooting information for your Cisco Unified IP Phone.
General Troubleshooting
This section provides information to help you troubleshoot general problems with your phone. For
more information, see your system administrator.
Symptom Explanation
You cannot hear a dial
tone or complete a call One or more of the following factors might apply:
• You must log into the Extension Mobility service.
• You must enter a client matter code (CMC) or forced authorization
code (FAC) after dialing a number. (SCCP phones only)
• Your phone has time-of-day restrictions that prevent you from using
some features during certain hours of the day.
The Settings button is
unresponsive Your system administrator might have disabled on your phone.
The softkey that you
want to use does not
appear One or more of the following factors might apply:
• You must press more to reveal additional softkeys.
• You must change the line state (for example, go off-hook or have a
connected call).
• Your phone is not configured to support the feature associated with
that softkey.
Barge fails and results
in a fast busy tone You cannot barge an encrypted call if the phone you are using is not
configured for encryption. When your barge attempt fails for this reason,
your phone plays a fast busy tone.
You are disconnected
from a call that you
joined using Barge You will be disconnected from a call that you have joined using Barge if the
call is put on hold, transferred, or turned into a conference call.
Cisco CallBack fails The other party might have call forwarding enabled.