Remote link ii technical guide, Troubleshooting – Auto-Zone Control Systems Remote Link II Technical Guide, Installation Instructions for the Remote Link II Modem (Version 01C) User Manual
Page 17
Remote Link II Technical Guide
17
Operator Interface
Troubleshooting Tips
Problems with Prism Software
• Verify that the correct COM port, created by the
USB or serial connection, is selected in the Job Site
Window. The COM port number is found in
<Control
Panel>
,
<System>
,
<Hardware>
,
<Device
Managers>
,
<Ports>
.
• Verify that the phone number of the remote job site
was typed correctly.
Troubleshooting
Problems with the USB Connection
• Verify that the RDY LED lights up when you try to
connect to a job remotely in Prism. If it doesn’t light
up, disconnect and reconnect the USB connection.
• Verify that the USB drivers have been installed
properly.
NOTE:
WattMaster Controls Technical Support cannot
troubleshoot internal PC and/or Windows
®
-based
operating system problems.