Cybex 751T Treadmill - Manual (Page 56)

Cybex 751T Treadmill Owner’s Manual
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Return Material Authorization (RMA)
The Return Material Authorization (RMA) system outlines the procedures to follow when returning
material for replacement, repair, or credit. The system assures that returned materials are properly
handled and analyzed. Perform the following procedures carefully.
Contact your authorized Cybex dealer on all warranty-related matters. Your local Cybex dealer will
request an RMA from Cybex, if applicable. Under no circumstances will defective parts or equipment
be accepted by Cybex without proper RMA and an Automated Return Service (ARS) label.
1. Call Customer Service for the return of any item that is defective.
2. Provide the technician with a detailed description of the problem you are having or the defect
in the item you wish to return.
3. Provide the model and serial numbers of your treadmill. See Serial Numbers and Voltage.
4.
At Cybex’s discretion, the technician may request that you return the problem part(s) to Cybex
for evaluation and repair or replacement. The technician will assign you an RMA number and
will send you an ARS label. The ARS label and RMA number must be clearly displayed on
the outside of the package that contains the item(s) to be returned. Include a description of
the problem, the serial number of the treadmill and the name and address of the owner in the
package along with the part(s).
5.
Forward the package through UPS to Cybex.
Attn: Repair Department
RMA # _______________
Cybex International, Inc.
10 Trotter Drive
Medway, MA 02053 USA
Merchandise returned without an RMA number on the outside of the package or shipments sent
C.O.D. will not be accepted by the Cybex receiving department.
Damaged Parts
Materials damaged in shipment should not be returned for credit. Shipping damages are the
responsibility of the carrier (UPS, Federal Express, trucking companies, etc.).
Apparent Damage — Upon receipt of your shipment, check all boxes carefully. Any damage seen
with a visual check must be noted on the freight bill and signed by the carrier’s agent. Failure to do
so will result in the carrier’s refusal to honor your damage claim. The carrier will provide you with the
required forms for filing such claims.
Concealed Damage — Damage not seen with a visual check upon receipt of a shipment but noticed
later must be reported to the carrier as soon as possible. Upon discovery of the damage, a written
or phone request to the carrier asking them to perform an inspection of the materials must be made
within ten days of the date of delivery. Keep all shipping containers and packing materials, they will
be needed as part of the inspection process. The carrier will provide you with an inspection report
and the necessary forms for filing a concealed damage claim. Concealed damage is the carrier’s
responsibility.