Daktronics AB-1600-1.5,2.5 - Manual (Page 77)

Maintenance & Troubleshooting
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If the defective equipment is not shipped to Daktronics within 30 working days from the invoice
date, it is assumed you are purchasing the replacement part and you will be invoiced for it. This
second invoice represents the difference between the exchange price and the purchase price of the
equipment. This amount is due when you receive the second invoice. If you return the exchange
equipment after 30 working days from invoice date, you will be credited for the amount on the second
invoice minus a restocking fee.
@ To avoid a restocking charge, please return the defective equipment within 30 days from the invoice
date.
Daktronics also offers a Repair and Return program for items not subject to exchange.
Where to Send: To return parts for service, contact your local representative prior to shipment to
acquire a Return Material Authorization Number (RMA#). If you have no local representative, call the
Daktronics Help Desk for the RMA#. This will expedite the receiving process.
Packaging for Return: Package and pad the item well so that it will not be damaged in shipment.
Electronic components such as printed circuit boards either should be installed in an enclosure or should
be put in an anti-static bag before boxing. Please enclose your name, address, phone number and a
clear description of symptoms.
Mail: Daktronics, Inc., Customer Service
PO Box 5128
331 32nd Avenue
Brookings, SD 57006
Phone : Daktronics Help Desk: 1-877 / 605-1114 (toll free)
or 1-605 / 697-4035
Customer Service Fax: 1-605 / 697-4444
E-mail: [email protected]