Daktronics Gen VI Radio - Manual (Page 17)

Troubleshooting 11
Section 3: Troubleshooting
If a problem occurs that is not listed in the following section or that cannot be resolved, contact
Daktronics using the information provided in Section 4.1.
3.1 Blank Scoreboard(s)
 Ensure the console with Gen VI radio installed is ON, and set to the correct Sport Code
for the scoreboard.
 Ensure the console is set to the same broadcast and channel number as the scoreboard.
 Verify the STATUS and POWER indicators on the back of the console are ON solid.
 Verify an antenna is connected to both the console and the scoreboard, pointing
straight up, and showing no signs of damage or deformity.
After verifying all of the above points, set the console to BCAST 0, CHAN 0 (it may take up to
30 seconds for a scoreboard to link to the server).
 If the scoreboard works with these settings, cycle power to the scoreboard and look
for “b# C#”, then set the console to the same broadcast and channel numbers.
o
If the console set to the exact channel still does not work, there may be interference
– try setting a new channel on both the scoreboard receiver and console.
 If the scoreboard does not work with these settings, try the following if possible:
o
Move the console within 20' (6.1 m) of the scoreboard. If it starts to work at this
distance, this can indicate a problem with interference or the antenna(s).
o Use the same console on another scoreboard, or use another console on the same
scoreboard. If the console works with another scoreboard, the radio receiver in the
original scoreboard may need to be replaced; if a different console works with the
same scoreboard, the original console may need to be replaced.
3.2 Skipping, Periodic Blanking & Delays on Scoreboard(s)
These behaviors are typically due to low signal strength or interference from excessive use of
wireless devices in the area. Follow the guidelines below to ensure optimal operating
conditions of the radio system:
 Verify an antenna is connected to both the console and the scoreboard, pointing
straight up, and showing no signs of damage or deformity.
 Ensure there is no more than 500' (152 m) indoor and 1500' (457 m) outdoor between
the console and the scoreboard. At the same time, ensure the minimum separation
between a console antenna and scoreboard antenna is greater than 20' (6.1 m).
 Ensure there is direct line-of-sight between the radio antennas. Obstacles that may
interfere with radio waves:
o
Chain link fence
o Tinted & “Low-E” Glass*
o Trees
 If more than one console is being used in the facility, they will never be set to the same
BCAST and CHAN numbers at once. Also, keep the consoles at least 20' (6.1 m) apart.
 Verify Wi-Fi hotspots and cellular repeaters are kept an adequate distance between
both the console and the scoreboard.
o Concrete or metal structures
o Weather, such as fog and rain
o Crowds (standing in front of console)
*Energy-efficient glass windows can significantly reduce effective signal range.