Advice and workarounds, Advice and workarounds -26 – Hand Held Products 7900 User Manual
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Advice and Workarounds
Issue
Possible Causes and Solutions
The Client will not start on the device with
an error message about missing files.
Perform a soft reset.
The wireless network interface (port) does
not appear in the main AEGIS screen.
•
The license is not valid (If you have entered a time-limited
license, is your clock on the device correct?).
•
Restart the client - on the main screen tap Client >
Restart.
•
Perform a soft reset.
•
If the radio is turned off or the radio card is not present, this
will sometimes cause the port name to not appear.
•
If the radio driver is very old and does not support NDIS
5.1 commands, the Client may not be able to detect it.
The wireless network interface appears,
but when I select it and tap Configure, the
Scan button is disabled.
Enable the radio; Start > Settings > Connections tab >
Radio Manager.
The client is not attaching to the correct
AP.
The default network profile instructs the client to attach to
the first available AP. On the Wireless Networks window,
select a network, move it to Configured Networks, and then
move it above default in the list.
The Client is failing authentication even
though all my information was entered
correctly.
1. Verify that the network profile for the AP corresponds to
the authentication profile you created for it.
•
Select the network profile in the Configured
Networks list.
•
Tap Properties. The Profile Info tab opens; see
.
•
In the Authentication profiles drop-down list, select
the profile you want to review.
•
Tap View. The User tab appears displaying the
profile’s information.
2. Verify that you have configured the identity and
password into the correct fields on the User tab in the
authentication profile. If you are using PEAP or TTLS,
the username and password are entered in the Tunneled
authentication section.
My AP does not broadcast its SSID. Even
though I have manually configured an AP
with that name, the Client won't associate
with it.
•
Make sure that the desired SSID is listed as the Network
Name, not the Network Profile (which is a screen label).
•
Verify that Do Active Scan is selected on the Profile Info
tab. If not selected, the Client will not attempt to find the
AP.
I am authenticated, but I don't get an IP
address through DHCP.
On the main screen, tap and hold on your AP, tap Configure
on the popup menu, and select the Protocol tab. Verify that
Renew IP Address is selected.