Hawking Technology HNC320G - Manual (Page 82)

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If the network camera is situated on a different subnet than your workstation, you will not be able to set the IP address
from this workstation. To verify, make sure the first three sections of the IP address of the network camera correspond to
the first three sections of the workstation. Thus, the IP address of the camera must be set from a workstation on the same
subnet.
A3: Other possible problems might be due to the network cable. Try replacing your network cable. Test the network
interface of the product by connecting a local computer to the unit, utilizing a standard crossover (hub to hub) cable. If
the problem still cannot be resolved, the network camera may be faulty.
Q: Why is the Power LED not lit continuously?
A: The power supply you are using may the source of the problem. Confirm that you are using the DC 5V power supply
that has been provided with the HNC300/HNC320G and verify that the power supply is well connected.
Q: Why does the Link LED not light up properly?
A1: There might be a problem with the network cable. To confirm that the cables are working, PING the address of a
know device on the network. If the cabling is OK and your network is reachable, you should receive a reply similar to the
following (…bytes = 32 time = 2 ms).
A2: The network device utilized by the Wireless Internet Camera is not functioning properly such as hubs or switches.
Confirm the power for the devices are well connected and functioning.
(For the HNC320G only) A3: The wireless connection might be at fault. In ad-hoc mode, make sure the HNC320G
wireless channel and SSID are set to match the PC/Notebook wireless channel and SSID for direct communication.
Under infrastructure mode make sure the SSID on the PC/Notebook and the HNC320G must match with the Access
Point’s SSID.
Q: Why does the HNC300/HNC320G work locally but not externally?
A1: This might be caused by the firewall protection. You will need to check the Internet firewall with your system
administrator.
A2: The default router setting might be a possible reason. You will need to double-check if the configuration of the
default router settings is required.
Q: Why does a series of broad vertical white line appears throughout the image?
A: A likely issue is that the network camera’s CMOS (see Appendix G – Specifications) sensor becomes overloaded
when the light source is too bright, as can occur from direct exposure to sunlight or a halogen light. You need to
reposition the camera into a more shaded area immediately, as prolonged exposure will damage the CMOS sensor.
Q: The camera focus is poor. What can I do to fix this?
A1: The focus might not be correctly adjusted for the line of sight. You need to adjust the camera focus manually, by
turning the lens either in the clockwise or counterclockwise direction.
A2: There is no adaptor fitted with your C-type lens. If you have previously changed the supplied CS-type lens, you may
have unintentionally installed a C-type lens without fitting the adaptor first.