If the customer cannot surf – Hughes DIRECWAY DW4020 User Manual

Page 43

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Chapter 2 • Installing the indoor equipment

1031484-0001 Revision 2

31

If the customer cannot surf

If the customer cannot surf, configure your installer laptop so its
network properties match the customer’s. Refer to Appendix D for
exact instructions for setting your network properties. Then:

1. Start a Web browser on the installer laptop.
2. Enter the Gateway IP address in the browser URL location

bar and press Enter. If the DW4020 is functioning, the User
Interface appears.

3. Enter an URL for a known Web site, such as abc.com or

cnn.com. If it appears, the DW4020 is functioning and any
problem exists on the customers computer. The customer’s
network properties may not be configured properly, or there
may be some other system problem. They should consult the
User Guide for support information.

Figure 31: Final cabling

Transmit

modem

Ethernet

Receive

modem

Gateway

T0091020

AC power

cord

DC power

cord

Power

supply

Ethernet cables

Short USB cable

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