FARGO electronic PERSONA C10 - Manual (Page 45)

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Persona C10/M10 ID Card Printer Service Manual (Rev. 4.0)
45
Resolving problems with torn or broken Ribbons
Symptoms: Printer stops printing or simply continues to wind the take-up end of the roll
and the on-line LED light is flashing.
Step Procedure
1 Symptom: If the dye-sublimation Ribbon is sticking to the card, check to see
that you are using a card with a polished PVC finish.
A card with a dull or sticky finish can cause the Ribbon to stick to its surface
causing the Ribbon to jam or even break.
2 Symptom: If you are using an acceptable video imaging card stock and the
Ribbon is still consistently being jammed down into the drive Roller, you may
need to reposition the Headlift Assembly.
a. To do this, simply open the Printer’s Top Cover (do not open the Printhead
Assembly). With the Printer powered ON, push down both the On/Cancel
and the on-line buttons at the same time.
b. You should then hear the Headlift Assembly rotate and realign itself.
3 Symptom: You may have tried to feed in a card that was too thick or perhaps
two cards fed at once. This can sometimes cause the Ribbon to tear or break.
Remember, the Printer is designed to feed and print primarily onto a standard
CR-80 card size (3.375L x 2.125W x .030 / 86mmL x 54mmW x .75mm) and will
not accept cards with a thickness greater than .040 (1.0mm).
4 Symptom: If you selected Calibrate in the Printer Driver setup window and
changed the Top Adjust value to an extreme negative number, such as -10, you
may have over-adjusted for the specific Printer. This can sometimes cause the
Ribbon to break just as printing begins.
Try entering another Top Adjust value which is not quite so extreme, such as -5.
5 Symptom: If the Ribbon breaks, simply tape the broken end of the supply roll
directly onto the take-up roll. Then, wind a few inches worth of Ribbon from the
supply roll onto the take-up roll.
Be sure the Ribbon is passing beneath both the supply and take-up rolls.