FLO TV PTV350 - Manual (Page 31)

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6 Manage Your Account Online
Once your device has been registered and your subscriptions are established, you can manage
your account online. This means you can modify devices and subscriptions; order special event
programming; update your login, contact, and payment information; and view your order history
online at your convenience.
Simply go to www.flotv.com and click one of the two options at the top right corner of the
screen:
! My account
! Activate service
Log in to www.flotv.com and select Manage Account.
You can opt to:
Update your account profile Change your login name, password, password challenge
question and challenge answer, email address, phone
number, or personal information.
Update your payment methods Add a new method or delete or edit existing payment
methods.
View your order history See all of the orders you have placed. To view details of a
particular order, click View Details.
6.1 Ordering special event programming
There may be special event programming available from time to time. If offered, you can
purchase available special event programming outside of your subscription package. Note,
however, that if you do not currently have a subscription, you must at least have an account on
file. To order a special event:
1. Go to www.flotv.com .
2. Log in to Manage My Devices and click Additional Products.
3. Select the category of interest to see available products. Hover your mouse over a product to
view program details and a purchase button.
4. Click Purchase. You will receive a summary of the product and the total charge.
If you have an existing payment method on file, that payment method is the default. If you
have multiple payment methods on file, you can select from a list. Select Add Payment
Method, if required.
A confirmation email is sent to you upon successful completion of your purchase.