FLO TV PTV350 - Manual (Page 36)

Getting Help
FLO TV Confidential and Proprietary 36 May contain U.S. and international export controlled information
9.4 Customer support
Customer support can answer questions about your device, your bill, coverage area, and specific
features available to you, such as premium packages.
For questions about features, refer to the materials provided with your device, or visit
www.flotv.com .
For additional questions, contact the FLO TV Customer Care Center in any of the following
ways:
Web: http://www.flotv.com/help
FAQ: http://www.flotv.com/help/faq
Email: http://www.flotv.com/help/email-support
Phone: 1-888-99-FLOTV (888-993-5688)
Before requesting support, try to reproduce and isolate the problem. When you contact the
Customer Care Center, be ready to provide the following information:
! The actual error message or problem you are experiencing.
! The steps you took to reproduce the problem.
! The Device ID (may be found on back of the device)
10 Safety and Regulatory Notices
10.1 Regulatory notices
10.1.1 Regulatory agency identifications
For regulatory identification purposes, your product is assigned a model number of PTV 350.
To ensure continued reliable and safe operation of your device, use only the accessories listed
with your
device. The Battery Pack has been assigned a model number of RHOD160.
NOTE: This product is intended for use with a certified Class 2 or Class 3 Limited Power Source,
rated 5 Volts DC, maximum 1 Amp power supply unit.
10.1.2 Federal Communication Commission interference statement
This equipment has been tested and found to comply with the limits for a Class B digital device,
pursuant to Part 15 of the FCC Rules. These limits are designed to provide reasonable protection
against harmful interference in a residential installation. This equipment generates, uses and can
radiate radio frequency energy and, if not installed and used in accordance with the instructions,