FLO TV PTV350 - Manual (Page 34)

FLO TV Confidential and Proprietary 34 May contain U.S. and international export controlled information
8 Troubleshooting
8.1 No TV signal
The device has no mobile TV signal or the mobile TV signal is marginal.
Move to a different location and try again. You can see the device’s signal strength value under
Settings
! Device Info.
8.2 Restarting and resetting your FLO TV™ Personal
Television
If the device is not working correctly, restarting or resetting it will likely solve the problem.
Performing this task resets all defaults on your device.
1. Press and hold the Sleep/Power button for 3 seconds to power off the device.
2. Press the Sleep/Power button to power on the device.
If this does not address the issue, reset the device.
! Press and hold the Sleep/Power button together with the Guide button for 4 seconds.
The device should restart.
If the problem persists, call FLO TV customer support at 1-888-99-FLOTV (888-993-5688).
8.3 Headphones do not fit in jack
The FLO TV™ Personal Television supports third-party headsets and headphones with a standard
3.5 mm stereo mini-plug. Some headsets and headphones may not connect properly to the PTV
because the plug body is too large to fit in the jack inset. Third-party adapters may be available.
Also, make sure the headphone plug is pushed in all the way into the headphone jack; it may
require a firm press of the headset into the jack for some headset models.