Fortress Technologies ecure Wireless Access Bridge - Manual (Page 128)

Fortress Bridge: Troubleshooting
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The Bridge is not
allowing traffic to pass.
Verify the Bridge’s physical connections:
• from the Bridge’s
Unencrypted port to the LAN.
• from the Bridge’s Encrypted port to the WLAN.
• in AF7500 & AF2100, verify the CAT5e cable type (crossover for
direct host/AP connections; straight for connections to switches/hubs).
Verify that auto-negotiation is enabled on all devices directly connected
to the Bridge, including switches, hubs and APs.
Reset connections (clear the Secure Client database).
If this does not resolve the problem, restart/reboot the Bridge’s crypto-
graphic processor.
Verify the underlying network configuration: temporarily remove the
Bridge and verify that network traffic passes normally.
A Secure Client device cannot
communicate with the Bridge.
Verify that the Secure Client is configured to use the same Access ID
and encryption algorithm as the Bridge.
Reset connections (clear the Secure Client database) on the Bridge.
If this does not resolve the problem, restart/reboot the Bridge’s crypto-
graphic processor.
Reset connections on the Secure Client (refer to your Fortress Secure
Client user guide for instruction).
In devices using a NIC to communicate with the WLAN through a
Cisco® AP, verify that Cisco AP packet encapsulation mode on the AP
is set to RFC 1042.
After the Bridge is restarted,
some Secure Clients do not
immediately resume processing.
On each affected Secure Client, reset all connections (refer to your For-
tress Secure Client user guide for instruction).
In a point-to-point/multipoint
deployment, Secure Clients
receive excessive login prompts.
Disable the Restart Session Login Prompt on all non-root Bridges in the
network (on SECURITY SETTINGS under AUTHENTICATION SETTINGS ).
An upgrade process simply fails
to complete, or fails with the message:
Failed to decrypt.
Restart/reboot the Bridge, and retry the upgrade procedure.
If the upgrade continues to fail, contact Fortress Technical Support.
Problem Solution