Communications errors, Resolving the communication errors, Communications errors -3 – FARGO electronic FARGO DTC 400 User Manual

Page 60: Resolving the communication errors -3

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Fargo Electronics, Inc.

DTC400 Card Printer/Encoder User Guide (Rev. 2.6)

4-3

Communications Errors

Resolving the Communication Errors

Symptom(s): Incorrect output, communications error on PC or Printer, stalling, no response
from Printer, no job printed, and “paper out” error.

Step Procedure

1

Confirm that the system meets the minimum requirements, as shown here:

• IBM-PC or compatible.
• Windows 2000 or Windows XP: 500 MHz computer with 256 MB of RAM or

higher

• 500 MB free hard disk space or higher
• USB

Port

2

Confirm the correct installation of the Printer Driver.

a. Close the software program and check the Printer Driver.

b. Reboot the computer.

c. Ensure the Printer Driver is installed correctly. (Note: Especially if an

obsolete Driver was recently removed.)

d. Ensure the correct setup options within the Printer Driver are selected.

e. Confirm that the Driver is current by checking at:

www.fargo.com

3

Confirm the correct installation of the Flipper Table Module Assembly.

a. Reboot the computer.

b. Ensure that the Print Both Sides option in the Printer Driver is set

correctly.

c. Verify the Flipper Table Module Assembly is functioning properly by printing

out cards in a test run.

d. If you are experiencing problems, see

Resolving the No Flipper Table

Module problem

.

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